Refund and Returns Policy

1. GENERAL:

1.1. Indian Room, having its registered office at House No. 60, Matheran Road, Sukapur, Navi Mumbai – 410206, Maharashtra, India (“Indian Room”, “we”, “us” or “our”) is managing and operating the website www.bestofbharat.shop (collectively referred to as “BestOfBharat.Shop”, “Website”), which inter alia facilitate the sale and purchase of products and services listed and sold on the Website (“Products”). The term “User” or “Users” or “you” or “your” means any individual or entity which uses, accesses or, browses the Website and/or purchases the Products.

1.2. We aim to provide the best User experience to our Users beginning from placing an order to initiating a cancellation/return/refund. While transacting on Bestofbharat.shop, you can expect a hassle-free experience in returning, cancelling the Products that you have ordered/booked and can rely on us as your preferred shopping destination.

1.3. The ‘Terms and Conditions’ published on JioMart shall be read by reference here. This cancellation, return, and refund policy (“Policy”), together with the Terms and Conditions sets out Reliance’s procedures and policies in accepting: (a) cancellation, (b) return, and (c) refund thereof. Any cancellation or refund of Products by you are subject to the terms and conditions set out under this Policy.

2. APPLICABILITY OF POLICY

2.1. By using Bestofbharat.shop and/or initiating a request for purchase of Product(s) on the Bestofbharat.shop, you agree to be bound by the terms contained in this Policy. If you do not agree to the terms contained in this Policy, you are advised not to transact on Bestofbharat.shop. Please note that, we may from time to time change the terms of the Policy. Every time you wish to use Bestofbharat.shop, please check the Policy to ensure you understand the terms and conditions that apply at that time.

3. TERMS OF CANCELLATION

3.1. You can cancel the order any time prior to the dispatch of the Product. The order cannot be cancelled once the dispatch has been initiated. 

3.2. The request for cancellation of the order can be made by cancelling the order from ‘My Orders’ section by using the order tracking number, or by contacting on our email or on our WhatsApp customer care number, or any other method, as may be intimated by Indian Room to you from time to time.

3.3. On the receipt of order cancellation request, your order will be cancelled with immediate effect, and the refund process for prepaid orders will be initiated within 24 hours of confirmation of cancellation.

4. TERMS OF RETURN AND REFUND

4.1. All products sold on Bestpfbharat.shop are non-refundable. However, you may return/exchange the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description displayed on Bestofbharat.shop. The complain for return/exchange of product must be done within 24 hrs of delivery. We would accept the request for return of such Product subject to the terms of this Policy. Indian Room will not process return if you have placed the order for a wrong Product model, colour or incorrect Product.

4.2. All our packages come with tamper proof packaging. Please ensure that you do not accept packages where the seal is tampered/and or outer package is damaged. Acceptance of a tampered or a damaged package will automatically disqualify you from any return claims for physically damaged/defective Products, incorrect Product, or missing accessories.

4.3. You may register a complaint or request for return or exchange through Bestofbharat.shop. To register a compliant or initiate return, please contact us via e-mail/ WhatsApp or web chat with us. To initiate return/exchange, you are required to provide the necessary details about the shipment and order, provide the details of the issue, attach photo or video of damaged product, if any, and request for return. For quality purposes, we may also require you to provide images of the Product sought to be returned. 

4.4. If you have received any Product which is eligible for return in terms of this Policy, we suggest you to immediately register a request in this regard on the Bestofbharat.shop. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for return. For such verification, we may request you to send us images/video maximum upto 60 seconds or 2MB of the damaged or defective Product received, Product packaging images, and/or our personnel to schedule a visit to assess the damage or defect in the Product. Further, to the assessment of the damage or the concern reported in the return request, Indian Room may in its sole discretion resolve the issue subject to the assessment report, in a manner as it may deem fit.

4.5. Please be informed that when you opt to return the Products, upon our verification of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy will be processed within a period of 1(one) business day from the date of us verifying the defect or the non-compliance in the Product. Your refund will be processed only when the conditions as may be stipulated by Indian Room are fulfilled. The refund amount will be credited to the original payment mode opted by you. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions.

4.7. The amount claimed as refund will be refunded to you within 15(fifteen) working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.

5. CUSTOMER SUPPORT TEAM

For any feedback, concern or query, you may please reach out to us on the below contact details:

Write to us on: contact@bestofbharat.shop